Privacy policy

Effective Date: January 2025

At Lumerins, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, make a purchase, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal information in several ways, including when you place an order, subscribe to our newsletter, or contact our support team.

The types of data we may collect include:

Personal Identification Information

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

Payment Information

  • Payment method details (credit/debit card, PayPal, Klarna, etc.)

  • Billing address
    Note: Payment details are processed directly by our secure third-party payment processors (e.g., Stripe, PayPal, Klarna). We do not store full card numbers.

Technical Information

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages viewed

  • Cookies and browsing behavior

This data helps improve website functionality and user experience.

2. How We Use Your Information

We process your personal data for the following purposes:

  • To process and fulfill your orders

  • To provide shipping updates and customer support

  • To personalize and improve your shopping experience

  • To send marketing emails (only if you opt in)

  • To detect and prevent fraud

  • To comply with legal obligations (tax, accounting, consumer protection)

We only use your data when we have a legal basis to do so, such as:

  • Your consent

  • Contract necessity (fulfilling your order)

  • Legal compliance

  • Our legitimate interests (fraud prevention, service improvement)

3. Sharing Your Information

Lumerins does not sell, rent, or trade your personal data.

However, we may share your information with trusted third parties that help us operate our business:

Examples of third-party providers:

  • Shopify (store platform)

  • Payment processors (Stripe, PayPal, Klarna)

  • Shipping carriers and logistics partners

  • Email marketing platforms (optional, e.g., Klaviyo)

  • Fraud prevention tools

All third-party providers must comply with UK GDPR and EU GDPR and process your data securely.

4. Data Retention

We keep your personal data only for as long as necessary to fulfill the purposes mentioned above, including legal, accounting, and reporting requirements.

This typically means:

  • Order-related data: up to 7 years (required by law)

  • Marketing data: until you unsubscribe or request deletion

  • Customer support data: 12–24 months

5. Your Rights (UK & EU GDPR)

As a customer within the EU or UK, you have the right to:

✔ Right to Access

Request a copy of the personal data we hold about you.

✔ Right to Rectification

Correct inaccurate or incomplete information.

✔ Right to Erasure

Request deletion of your data under specific conditions.

✔ Right to Restrict Processing

✔ Right to Object

Especially to direct marketing.

✔ Right to Data Portability

Receive your data in a structured, machine-readable format.

To exercise any of these rights, contact us at:
📧 info@getlumerins.de

We will respond within 30 days as required by law.

6. Security of Your Data

We take strict measures to protect your information, including:

  • SSL encryption

  • Secure servers

  • Access controls

  • Shopify’s PCI-compliant payment infrastructure

While no method is 100% secure, we follow industry best practices to safeguard your data.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to:

  • Improve site performance

  • Remember your preferences

  • Analyze traffic

  • Enable personalized content

You can manage cookies through your browser settings.

For more details, see our Cookie Policy.

8. International Transfers

As a UK-based company, your data may be transferred:

  • Within the United Kingdom

  • To EU countries

  • To third countries (such as the USA), where some of our service providers operate

In all cases, we ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses (SCCs)

  • UK GDPR-compliant protections

9. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements.
The latest version will always be posted on this page with an updated Effective Date.

10. Contact Us

If you have questions or concerns about our Privacy Policy or how your data is handled, please contact us:

Company Name: DECANO 1914 LIMITED
Registration: 79907746
Address: RM03, 24/F, HO KING COMM CTR,
2-16 FAYUEN ST, MONG KOK
HONG KONG

We are happy to assist with any privacy or data protection inquiries.